Home Forums Plugins Product Importer Deluxe Support [Resolved] Can't import products

This topic contains 6 replies, has 2 voices, and was last updated by  Michael Visser 1 year, 10 months ago.

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #41414

    James
    Participant

    Using a csv previously exported from the store using your plugin, I have populated with a load of new products I now want to import.
    I have followed the same formats as the exported products and prepared the new attributes etc in woocommerce ready.
    When importing the new products, it completes but this is the output:
    Preparing data…
    Detected import method: merge…
    Detected image import method: external…
    Sufficient memory is available… 53 Mb / 256 Mb
    Validating required columns… sufficient data was provided
    Beginning import…

    Detect and group Product columns…
    >>> Product ID has been detected and grouped
    >>> SKU has been detected and grouped
    >>> Product Name has been detected and grouped
    >>> Description has been detected and grouped
    >>> Excerpt has been detected and grouped
    >>> Price has been detected and grouped
    >>> Sale Price has been detected and grouped
    >>> Sale Price Dates From has been detected and grouped
    >>> Sale Price Dates To has been detected and grouped
    >>> Slug has been detected and grouped
    >>> Type has been detected and grouped
    >>> Featured has been detected and grouped
    >>> Virtual has been detected and grouped
    >>> Downloadable has been detected and grouped
    >>> Weight has been detected and grouped
    >>> Height has been detected and grouped
    >>> Width has been detected and grouped
    >>> Length has been detected and grouped
    >>> Product Date has been detected and grouped
    >>> Product Modified has been detected and grouped
    >>> Image has been detected and grouped
    >>> Product Gallery has been detected and grouped
    >>> Category has been detected and grouped
    >>> Tag has been detected and grouped
    >>> Shipping Class has been detected and grouped
    >>> Tax Status has been detected and grouped
    >>> Tax Class has been detected and grouped
    >>> Manage Stock has been detected and grouped
    >>> Stock Status has been detected and grouped
    >>> Quantity has been detected and grouped
    >>> Allow Backorders has been detected and grouped
    >>> Sold Individually has been detected and grouped
    >>> Up-Sells has been detected and grouped
    >>> Cross-Sells has been detected and grouped
    >>> Sort Order has been detected and grouped
    >>> Download File Name has been detected and grouped
    >>> Download File URL Path has been detected and grouped
    >>> Download Limit has been detected and grouped
    >>> Product URL has been detected and grouped
    >>> Button Text has been detected and grouped
    >>> Visibility has been detected and grouped
    >>> Product Status has been detected and grouped
    >>> Enable Reviews has been detected and grouped
    >>> Purchase Note has been detected and grouped
    >>> Attribute: Component has been detected and grouped
    >>> Attribute: Weight Limit has been detected and grouped
    >>> Attribute: Material has been detected and grouped
    >>> Attribute: Type has been detected and grouped
    >>> Attribute: Usage has been detected and grouped
    >>> Attribute: Condition has been detected and grouped
    >>> Attribute: Age Group has been detected and grouped
    >>> Attribute: Liner Size has been detected and grouped
    >>> Attribute: Distal Measurement has been detected and grouped
    >>> Attribute: Proximal Measurement has been detected and grouped
    >>> Attribute: Product Type has been detected and grouped
    >>> Attribute: Amputation Type has been detected and grouped
    >>> Attribute: Gel Profile has been detected and grouped
    >>> Attribute: Liner Thickness has been detected and grouped
    >>> Attribute: Liner Colour has been detected and grouped
    >>> Attribute: Gel Type has been detected and grouped
    >>> Attribute: Fabric/Colour has been detected and grouped
    >>> WordPress SEO – Focus Keyword has been detected and grouped
    >>> WordPress SEO – Meta Description has been detected and grouped
    >>> WordPress SEO – SEO Title has been detected and grouped
    >>> WordPress SEO – Google+ Description has been detected and grouped
    >>> WordPress SEO – Facebook Description has been detected and grouped
    Product columns have been grouped

    Generating Categories…
    >>> Category: Liner Selection
    >>>>>> Duplicate of Category detected: Liner Selection
    >>> Category: Liner Selection
    >>>>>> Duplicate of Category detected: Liner Selection
    >>> Category: Liner Selection
    >>>>>> Duplicate of Category detected: Liner Selection
    >>> Category: Liner Selection
    >>>>>> Duplicate of Category detected: Liner Selection
    >>> Category: Liner Selection
    >>>>>> Duplicate of Category detected: Liner Selection
    >>> Category: Liner Selection
    >>>>>> Duplicate of Category detected: Liner Selection
    Categories have been generated

    Generating Brands…
    Brands skipped

    Generating Tags…
    No Product Tags were provided

    Generating Shipping Classes…
    No Shipping Classes were provided

    Generating Variations…
    No Variation Sets were provided

    Generating Products and merging Product changes…
    >>> Including non-essential reporting in this import log
    >>> Skipping import of first CSV row
    >>> Importing Alpha Classic AK Profile…
    >>>>>> Skipping Product Name
    >>>>>> Skipping SKU
    >>>>>> Skipping Price
    >>>>>> Skipping Sale Price
    >>>>>> Skipping Sale Price Dates From
    >>>>>> Skipping Sale Price Dates To
    >>>>>> Skipping Type
    >>>>>> Skipping Featured
    >>>>>> Skipping Virtual
    >>>>>> Skipping Downloadable
    >>>>>> Skipping Slug
    >>>>>> Skipping Weight
    >>>>>> Skipping Dimensions
    >>>>>> Skipping Category
    >>>>>> Skipping Tag
    >>>>>> Skipping Shipping Class
    >>>>>> Skipping Product Date
    >>>>>> Skipping Product Modified
    >>>>>> Skipping Manage Stock
    >>>>>> Skipping Stock Status
    >>>>>> Skipping Tax Status
    >>>>>> Skipping Tax Class
    >>>>>> Skipping Quantity
    >>>>>> Skipping Allow Backorders
    >>>>>> Skipping Sold Individually
    >>>>>> Skipping Up-Sells
    >>>>>> Skipping Cross-Sells
    >>>>>> Skipping Sort Order
    >>>>>> Skipping Download File
    >>>>>> Skipping Download Limit
    >>>>>> Skipping Download Expiry
    >>>>>> Skipping Download Type
    >>>>>> Skipping Product URL
    >>>>>> Skipping Button Text
    >>>>>> Skipping Visibility
    >>>>>> Skipping Product Status
    >>>>>> Skipping Enable Reviews
    >>>>>> Skipping Purchase Note
    >>>>>> Skipping Total Sales
    >>>>>> Skipping Attributes
    >>>>>> Skipping Featured Image
    >>>>>> Skipping Product Gallery
    >>>>>> Skipping Brand
    >>>>>> Skipping Product Vendor
    >>>>>> Skipping All in One SEO Pack
    >>>>>> Skipping Advanced Google Product Feed
    >>>>>> Skipping Ultimate SEO
    >>>>>> Skipping WordPress SEO
    >>> Importing Alpha Classic AK Profile…
    >>>>>> Skipping Product, see Import Report for full explanation. Reason: No specific reason was given, raise this as a Support issue.
    >>> Importing Alpha Classic AK Profile…
    >>>>>> Skipping Product Name
    >>>>>> Skipping SKU
    >>>>>> Skipping Price
    >>>>>> Skipping Sale Price
    >>>>>> Skipping Sale Price Dates From
    >>>>>> Skipping Sale Price Dates To
    >>>>>> Skipping Type
    >>>>>> Skipping Featured
    >>>>>> Skipping Virtual
    >>>>>> Skipping Downloadable
    >>>>>> Skipping Slug
    >>>>>> Skipping Weight
    >>>>>> Skipping Dimensions
    >>>>>> Skipping Category
    >>>>>> Skipping Tag
    >>>>>> Skipping Shipping Class
    >>>>>> Skipping Product Date
    >>>>>> Skipping Product Modified
    >>>>>> Skipping Manage Stock
    >>>>>> Skipping Stock Status
    >>>>>> Skipping Tax Status
    >>>>>> Skipping Tax Class
    >>>>>> Skipping Quantity
    >>>>>> Skipping Allow Backorders
    >>>>>> Skipping Sold Individually
    >>>>>> Skipping Up-Sells
    >>>>>> Skipping Cross-Sells
    >>>>>> Skipping Sort Order
    >>>>>> Skipping Download File
    >>>>>> Skipping Download Limit
    >>>>>> Skipping Download Expiry
    >>>>>> Skipping Download Type
    >>>>>> Skipping Product URL
    >>>>>> Skipping Button Text
    >>>>>> Skipping Visibility
    >>>>>> Skipping Product Status
    >>>>>> Skipping Enable Reviews
    >>>>>> Skipping Purchase Note
    >>>>>> Skipping Total Sales
    >>>>>> Skipping Attributes
    >>>>>> Skipping Featured Image
    >>>>>> Skipping Product Gallery
    >>>>>> Skipping Brand
    >>>>>> Skipping Product Vendor
    >>>>>> Skipping All in One SEO Pack
    >>>>>> Skipping Advanced Google Product Feed
    >>>>>> Skipping Ultimate SEO
    >>>>>> Skipping WordPress SEO
    >>> Importing Alpha Classic AK Profile…
    >>>>>> Skipping Product, see Import Report for full explanation. Reason: No specific reason was given, raise this as a Support issue.
    >>> Importing Alpha Classic AK Profile…
    >>>>>> Skipping Product Name
    >>>>>> Skipping SKU
    >>>>>> Skipping Price
    >>>>>> Skipping Sale Price
    >>>>>> Skipping Sale Price Dates From
    >>>>>> Skipping Sale Price Dates To
    >>>>>> Skipping Type
    >>>>>> Skipping Featured
    >>>>>> Skipping Virtual
    >>>>>> Skipping Downloadable
    >>>>>> Skipping Slug
    >>>>>> Skipping Weight
    >>>>>> Skipping Dimensions
    >>>>>> Skipping Category
    >>>>>> Skipping Tag
    >>>>>> Skipping Shipping Class
    >>>>>> Skipping Product Date
    >>>>>> Skipping Product Modified
    >>>>>> Skipping Manage Stock
    >>>>>> Skipping Stock Status
    >>>>>> Skipping Tax Status
    >>>>>> Skipping Tax Class
    >>>>>> Skipping Quantity
    >>>>>> Skipping Allow Backorders
    >>>>>> Skipping Sold Individually
    >>>>>> Skipping Up-Sells
    >>>>>> Skipping Cross-Sells
    >>>>>> Skipping Sort Order
    >>>>>> Skipping Download File
    >>>>>> Skipping Download Limit
    >>>>>> Skipping Download Expiry
    >>>>>> Skipping Download Type
    >>>>>> Skipping Product URL
    >>>>>> Skipping Button Text
    >>>>>> Skipping Visibility
    >>>>>> Skipping Product Status
    >>>>>> Skipping Enable Reviews
    >>>>>> Skipping Purchase Note
    >>>>>> Skipping Total Sales
    >>>>>> Skipping Attributes
    >>>>>> Skipping Featured Image
    >>>>>> Skipping Product Gallery
    >>>>>> Skipping Brand
    >>>>>> Skipping Product Vendor
    >>>>>> Skipping All in One SEO Pack
    >>>>>> Skipping Advanced Google Product Feed
    >>>>>> Skipping Ultimate SEO
    >>>>>> Skipping WordPress SEO
    >>> Importing Alpha Classic AK Profile…
    >>>>>> Skipping Product, see Import Report for full explanation. Reason: No specific reason was given, raise this as a Support issue.
    Products have been generated and Product changes merged

    Cleaning up…
    >>> Organise Tags
    >>> Organise Shipping Classes
    >>> Organise Variations
    Clean up has completed

    Import summary
    >>> 3 Products added
    >>> 0 Products updated
    >>> 3 Products skipped
    >>> 0 Variations added
    >>> Import took 11 seconds to complete
    >>> Fastest Product took less than 1 second to process
    >>> Slowest Product took more than 1 second to process

    Import complete!

    __________________

    Clicking finish shows 3 products with the following detail:

    SKU Product Name Category Price Reason
    AKC-2634 Alpha Classic AK Profile Liner Selection N/A

    No specific reason was given, raise this as a Support issue.

    AKC-2637 Alpha Classic AK Profile Liner Selection N/A

    No specific reason was given, raise this as a Support issue.

    AKC-2834 Alpha Classic AK Profile Liner Selection N/A

    No specific reason was given, raise this as a Support issue

    #41415

    James
    Participant

    There are no obvious import reports to read to find out any more information about the issues

    #41423

    James
    Participant

    Ok, found an issue where some of the custom headers for the attributes had a space at the end and also, needed to save as windows csv as on a mac.

    Now, the preview looks better but it doesn’t complete the import with the following error:

    <b>Fatal error</b>: Cannot unset string offsets in <b>/home/jools/public_html/clients/ortho-europe/wp-content/plugins/woocommerce-product-importer-deluxe/includes/product.php</b> on line <b>4812</b>

    Any ideas?

    #41424

    Michael Visser
    Keymaster

    Hi James, let’s resolve this via Support so I can request a sample of your import file as well as version details

    http://www.visser.com.au/premium-support/

    #41425

    James
    Participant

    Thanks.
    I’ve submitted a ticket.
    It’s a bit urgent so i really appreciate any assistance you can offer.

    Many thanks

    #41426

    James
    Participant

    Please help!

    #41427

    Michael Visser
    Keymaster

    Hi James, am working through a stack of tickets that have come in over the weekend, you’re close to the top so please be patient. As above please provide a sample of your import file so I can reproduce this and assist immediately. I’m not leaving the office till I get to you (it’s 4pm local time). 🙂

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