We maintain a simple ‘fair use’ policy surrounding support licensing of our Premium WordPress Plugins, this benefits all parties.
We encourage individual store owners through to multi-national companies to use our WordPress Plugins to build successful WordPress stores but can only continue to support our suite of free and Premium WordPress Plugins and this great community if support licenses are purchased and support resources are not abused.
Individual store owners
Individuals that purchase a single site license can receive support on a single WordPress install which they own and is being actively used. Local development and non-production environments do not count towards this number.
Support licenses cannot be transferred to other members of staff or new store owners, in this situation the new store owner will be required to purchase a new site license in order to access support.
Support licencing options are available for individuals with multiple active WordPress sites from the Plugin detail page. If you have any questions contact us on our Facebook Page.
Registered companies/commercial and freelance developers
Registered companies/commercial and freelance developers are required to purchase individual support licenses of our Plugin per client website if not using the Unlimited pricing option. Local development and non-production environments do not count towards this number.
Support licenses cannot be transferred to your client in the event your client relationship ends, in this situation your client will be required to purchase a new site license in order to access support.
Multiple licencing options are available from the Plugin detail page.
You are welcome to contact us on our pre-sales channel regarding bulk licensing, T2-T3 support or becoming an affiliate for Premium Plugin referrals.