Terms and Conditions
- Updated March 2010
This following document sets forth the Terms and Conditions for the Visser Labs website, www.visser.com.au.
Please read the following terms and conditions carefully. They govern your access and use of this website. This Terms of Use is a binding contract between you and Visser Labs, regarding your use of smartsecuritycameras.com.au. If you do not agree with any of these terms, please exit the Website.
No Warranties
Although Visser Labs attempts to provide accurate information, names, images, pictures, logos, icons, documents, and materials (collectively, the "Contents") on the Website, it makes no representation, endorsement, or warranty that such Contents are accurate or suitable for any particular purpose.
Satisfaction Guarantee
The Visser Labs '100% Satisfaction Guarantee' does not cover and is not limited to the following situations that may change without notice:
- refunds given for wrong choices
- original manufacturer warranty conditions apply
Use of Website
Contents are included in this Website solely for the personal use of Website users. You may not copy (other than a copy for personal use), modify, distribute, transmit, display, perform, reproduce, transfer, resell, or republish any of the Contents of this Website without the prior written consent of Visser Labs, which may be withheld in its sole discretion.
Service Contact
Visser Labs welcomes your comments regarding this Terms and Conditions. If you have any questions about this Terms and Conditions and would like further information, please contact us by any of the following means during business hours Monday to Friday.
E-mail: michael@visser.com.au
Mis-priced Items
Despite our best efforts, a small number of the items in on website, in our catalog or newsletter may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before sending or cancel your order and notify you of such cancellation.
Refund Policy
Since Visser Labs offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Visser Labs will not refund purchases for incompatibility issues, further, money will not be refunded due to misunderstandings about software compatibility.
We do honor requests for refund for the following reasons:
- Verified non-delivery of the product: due to some e-mailing issues where you do not receive an e-mail from us, we will attempt to resend the product to an alternate e-mail address.
- Download issues: it may happen so that you are having problems downloading the product, we will make the download available on one of our download servers for you to attempt to download the product from another computer.
PayPal Issues
Upon investigation, some issues may be found to be on the side of PayPal. We request that you contact PayPal in your relevant country (e.g. PayPal Australia) to further investigate the issue so that it can be resolved.
