Product Description


This Plugin allows store customers to review their order status without having to register as a WordPress User prior to Checkout.

WP e-Commerce Compatibility

  • WP e-Commerce 3.7 ready (up to 3.7.8)
  • WP e-Commerce 3.8 ready (up to 3.11.*)


The latest release can be downloaded from your My Account page.


Looking for support, a copy of the readme, Plugin updates, Ideas or usage instructions? Check out our Documentation for Order Tracking Pack.


  1. Found a shortcode compatibility bug. Seems that the absence of ob_start() in wpsc_ot_replace_user_page() can interfere with any other shortcode coming before [order-tracking] in a template. This results in the output of the previous shortcode being echoed before the page’s tag.

    In my case I’m trying to place the order-tracking template side by side with an account login template (using theme-my-login) so all customer verification/login happens on the same page. Placing ob_start() on line 104 solves the issue for the order tracking template, haven’t yet tested the lookup and verify templates.

  2. I notice the order date is wrong. The WordPress clock is correct but when viewing orders it is off by several hours. Am I doing something wrong? thanks.

  3. Hello. I have a client whose product requires some customization before it is shipped out. He does NOT want to sell products on his website (not yet), but he DOES want his customers to be able to login and track the status of their orders.

    He would, essentially, like to enter the order information into the back end, and have the customer receive an email with the order and tracking information.

    Is this kind of thing possible with your plugin?


    • Hi Chris, your client can use Manual Ordering to generate Orders in the back-end via the WordPress Administration and share the Session ID with the customer so they can see the status of their Order.

      • Do I need a e-commerce plugin to use in order to use the plugin?
        I just need the ability to track service status via a serial numbers
        Is is possible?

  4. I have the most up to date version and I found a bug. When someone looks up their session ID by entering there first name and last name and email address – if the order is closed it will not find the session id. Comes up as no session found.

  5. There are no screenshots or further details on how this plugin actually works or looks. How does this plugin enable users to track their purchases through the WPEC store. Is it through the user’s profile page in WPEC? I would be interested in this plugin if there were more information.

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Order Tracking comes with a Quick Start document (readme.txt) to help with installing the Plugin. Additional support can be found from the Contact page or methods below.

Urgent Support

If you find yourself needing immediate support for your purchase use the Premium Support page or Live Support button.

Order Tracking Forum

If you have any problems, questions or suggestions please join the members discussion on our Order Tracking forum.